Term and Conditions

Welcome to Whisper Gardens Shop (“we”, “us”, or “our”), your premier destination for rare botanical specimens. These Terms and Conditions govern your access to and use of our website at raregardenshop.com and any purchases you make through our site.

1. Our Botanical Philosophy

At Whisper Gardens Shop, we specialize in cultivating and delivering exceptional rare plants to discerning collectors worldwide. Our collection includes:

• Rare Azaleas and flowering plants
• Uncommon conifers and perennials
• Exceptional shrubs, trees, and vines
• Unique fruit plants and herbs

Each specimen is nurtured with extraordinary care before being carefully prepared for shipment to your garden.

2. User Responsibilities

2.1 Account Creation

When creating an account with us, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or the intended use of purchased plants

3. Product Information & Specifications

3.1 Plant Descriptions

We strive for accuracy in our plant descriptions, including:

• Scientific and common names
• Growth characteristics and mature sizes
• Preferred growing conditions
• Seasonal availability

However, natural variations in plant appearance and growth patterns may occur.

3.2 Availability

Our rare plants are subject to limited availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Correct errors in pricing or descriptions

4. Ordering & Payment Terms

4.1 Order Process

Your order represents an offer to purchase which we accept when we:

• Send an order confirmation email, and
• Dispatch your plant(s) from our nursery

4.2 Payment Methods

We accept:

• Visa, MasterCard, JCB credit cards
• PayPal

All payments are processed securely through encrypted channels.

4.3 Pricing & Taxes

Prices are displayed in US dollars and exclude:

• Shipping costs (unless qualifying for free shipping)
• Import duties or taxes for international orders

5. Shipping & Delivery

5.1 Processing Time

Our horticultural specialists carefully prepare each order within 1-2 business days of payment confirmation.

5.2 Shipping Options

We offer two shipping methods to most global destinations (excluding Asia and certain remote regions):

• Standard Shipping ($12.95): Via DHL or FedEx (10-15 days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

5.3 Delivery Responsibilities

Once plants leave our nursery, risk of loss passes to you. We are not responsible for:

• Delays caused by carriers or customs
• Incorrect delivery information provided by you
• Weather-related delays affecting plant viability

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most plants if:

• The plant arrives in compromised condition
• You provide photographic documentation
• The plant remains in its original packaging

6.2 Non-Returnable Items

Due to their delicate nature, we cannot accept returns for:

• Rare azaleas and flowering plants removed from packaging
• Custom or special order specimens
• Plants that have been planted or significantly altered

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include photos and order details
3. Follow our repackaging instructions
4. Ship using the original carrier (customer’s expense)

7. Intellectual Property

All content on our website, including:

• Plant photographs and descriptions
• Cultivation techniques and care instructions
• Website design and functionality

are protected by copyright and trademark laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Plant Success

While we provide detailed care instructions, we cannot guarantee:

• Long-term survival after delivery
• Performance in your specific growing conditions
• Resistance to local pests or diseases

8.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical errors beyond our reasonable control
• Third-party actions affecting your use of our site

9. Governing Law

These Terms shall be governed by the laws of the State of Illinois, USA. Any disputes shall be resolved in the courts located in Chicago, Illinois.

10. Policy Updates

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our plants:

Whisper Gardens Shop
3013 Pringle Drive
Chicago, IL 60605 USA
Email: [email protected]
Phone: +1 (312) 555-0187
Hours: Monday-Friday, 9am-5pm CST