At Whisper Gardens Shop, we understand that our discerning collectors of rare plants expect the same care in our return policies as we provide in cultivating our botanical specimens. This policy outlines our procedures for returns and exchanges to ensure your complete satisfaction.
Our Return Philosophy
We stand behind the quality of our rare azaleas, conifers, flowering plants, and other botanical treasures. If your plant arrives in compromised condition or doesn’t meet your expectations, we’ll work diligently to make it right.
Key Return Details
- Return Window: 15 days from delivery date
- Return Shipping: Customer responsibility (original shipping not refundable)
- Refund Method: Original payment method
- Processing Time: 3-5 business days after receipt
Return & Exchange Process
- Initiate Your Request: Email our Plant Specialists at [email protected] within 15 days of receiving your order. Use our template below for efficiency.
- Provide Documentation: Include photos showing the plant’s condition and any packaging issues.
- Receive Authorization: We’ll respond within 2 business days with return instructions.
- Ship Your Return: Carefully repackage the plant using the original packaging if possible. We recommend using the same carrier (DHL/FedEx for standard, EMS for free shipping).
- Inspection & Processing: Upon receipt, our horticultural team will inspect the plant within 3 business days.
- Resolution: Choose between:
- Refund: Full purchase price (minus original shipping)
- Replacement: For the same plant when available
- Store Credit: For use toward future rare plant acquisitions
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Body:
Dear Whisper Gardens Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]) received on [Delivery Date].
Plant Name: [Full Plant Name from Invoice]
Reason for Return: [Please describe in detail]
Preferred Resolution: Refund/Replacement/Store Credit
Attached please find photos showing the plant’s condition upon arrival.
Sincerely,
[Your Full Name]
[Your Contact Information]
Refund Timeline & Methods
Once your return is approved:
- Credit Card/PayPal: 3-5 business days after processing (timing depends on your financial institution)
- Store Credit: Issued immediately via email coupon code
Note: International refunds may take additional time to appear in your account.
Non-Returnable Items
To protect the integrity of our most delicate specimens, we cannot accept returns for:
- Rare Azaleas & Flowering Plants: Due to their extreme sensitivity to environmental changes after acclimation
- Custom or Special Orders: Plants acquired specifically for your collection
- Plants Removed from Original Packaging: If removed from our specialized shipping containers
For these specimens, we offer enhanced pre-shipment photos and detailed care instructions to ensure you’re completely informed before purchase.
Exchange Considerations
When exchanging for another rare plant:
- Price differences will be reconciled via refund or additional payment
- Subject to current availability in our collection
- May require additional shipping charges
Damaged or Incorrect Shipments
If your rare plant arrives damaged or incorrect:
- Document with photos immediately upon receipt
- Contact us within 48 hours of delivery
- We’ll arrange expedited replacement at no additional cost
Special Care for International Collectors
For our global clientele (excluding Asia and certain remote regions):
- Include all phytosanitary certificates with returns
- Mark package “Returned Plant Material” for customs
- Contact us for assistance with international return shipping labels
Contact Our Plant Specialists
For any questions about our return policy or assistance with your specific situation:
Email: [email protected]
Phone: +1 (312) 555-0187
Hours: Monday-Friday, 9am-5pm CST
We appreciate your trust in Whisper Gardens Shop as custodians of both rare botanical specimens and your complete satisfaction.