FAQ

We specialize in hard-to-find botanical specimens that aren’t typically available at conventional nurseries. Our collection includes unique azalea cultivars, unusual conifers, exceptional flowering plants, and other uncommon varieties that appeal to discerning gardeners and collectors.

While we cater primarily to experienced gardeners and collectors, many of our plants come with detailed care instructions. We recommend starting with our hardier varieties like certain boxwood or bamboo plants if you’re new to gardening.

Yes! Every shipment includes detailed acclimatization instructions and specific care guidelines tailored to each plant’s needs, helping them transition smoothly to your garden environment.

We provide two options:
Standard Shipping (10-15 business days): $12.95 via DHL or FedEx with climate-controlled packaging and full tracking.
Free Shipping (15-25 business days): Complimentary EMS service for orders over $50, maintaining our high packaging standards.

We’re restricted by international agricultural regulations and phytosanitary requirements in certain countries. We continuously monitor these restrictions and update our shipping policies accordingly.

Our horticulture team specially wraps each plant’s root system with protective cushioning. We include season-appropriate insulation and moisture control tailored to your region’s climate. Many customers remark that our packaging is “a work of art itself!”

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions from our global clientele.

We process orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your rare plants begin their journey to you.

We stand behind every shipment. If your order arrives damaged or fails to thrive within 15 days of delivery, we’ll gladly replace it or issue a refund. Please contact us at [email protected] with photos of the issue.

Due to agricultural restrictions, we can only accept returns of plants that arrive damaged or unhealthy. We encourage you to review our detailed plant descriptions and consult with our specialists before ordering if you have any questions about suitability.

Our guarantee covers the first 15 days after delivery. For longer-term care questions, our plant specialists are happy to provide advice at [email protected] to help your rare specimens thrive.

Absolutely! Our plant specialists can provide personalized recommendations for your specific climate and growing conditions. Email us at [email protected] with your location and garden details.

Yes, we frequently work with professional designers on larger projects. Contact us for bulk pricing and customized shipping solutions for your design projects worldwide.